VICA
Activate public-facing chatbots and serve citizens better with VICA
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VICA is a government platform that uses artificial intelligence and Natural Language Processing (NLP) to power public-facing chatbots.
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Powers chatbots like AskGayle (GovTech), Ask Wally (PUB), and Ask Captain Green (NEA).
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Built on technologies like Google's Dialogflow.
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Offers new features like Gen AI Playground for data source management, auto-complete suggestions, knowledge base control, and response translation.
VICA, or Virtual Intelligent Chat Assistant, is GovTech's next-generation virtual assistant platform. This highly intuitive assistant is built on natural language processing (NLP) engines, machine learning and AI.
The trio of technologies enables it to learn and understand conversations, and continuously adapt to improve its interactions with users.
VICA now powers public-facing chatbots such as AskGayle on GovTech's website, Ask Wally on the Public Utilities Board's website and more. Government agencies can fully customise these personas and include key information resources on the chatbot's landing page.
Why use VICA?
What's the latest on VICA?
GovTech has introduced a number of new features to expand VICA's usefulness:
Gen AI Playground
Use the data source management feature in the Playground to upload documents that will serve as source materials. VICA will then generate answers by mining the data in your documents. You can also select trusted websites from which you want VICA to draw data from. This will increase VICA's ability to answer public queries.
Auto-complete
When users type three characters, VICA will provide a list of suggestions to enable faster searching.
Enabling/disabling knowledge base in the Gen AI Playground
You can now switch off your Knowledge Base in the Gen AI Playground. When switched off, VICA's responses will be fully generative. When switched on, the responses are hybrid in nature, prioritising Q&A pairs and Custom Dialogue.
Translation of responses
Users can now select either the Chinese, Malay or Tamil language from the drop-down box. Translation services are powered by Google, and are currently available for text and HTML response type.
